[rescue] support contracts (was: lots of other cruft)

[Brian Hechinger]

> Don't throw the baby out with the bathwater.  Support contracts provide
> certain advantages, even with software, that you can't get anywhere
> else.  Does the smart admin use a support contract only?  Hell, no.  The
> previous contractor in this position made a habit of calling Sun Support
> anytime something blew up, and as such, she didn't really know what she
> was doing or how to fix things -- and when they gave her bad advice that
> was going to waste time, she didn't know how to discriminate that out.

when it comes to crunch time, sitting around with the other admins and trying
to work it out is not an option.  given the time, working it out yourself is
fun and rewarding.  crunchtime + weird setups: most support people (at least
from Sun IME) will be more than happy to get put to a speakerphone to hash
the situation out with you.

-brian