[SunRescue] online deal ethical q

[Cyrus M. Reed]

I would supply the buyer with any information that they might need, maybe
copies fo the reciepts, but ultimately I think the buyer is the one that
has to file the damage claim.  maybe also try to find out what the claim
procedures are, to see if there is anything you will need to do.

-Cyrus

On Thu, 19 Oct 2000, Reagen Ward wrote:

> Here's an offtopic (but not entirely offtopic) question:
> 
> I sold a computer to someone via ebay, and priority mailed it + insurance.  It
> got there today, a full 7 days after shipment, and was VERY badly damaged.  It
> clearly took a detour to someone's home, where it was damaged; even the battery
> was pried open with a screwdriver.
> 
> In such a situation, what do I do?  Do I let the buyer handle the insurance
> claim, or do I refund the money and pursue it myself?  If I pursue it, I would
> need the damaged eq shipped to me from CA, and who's to say that it wasn't
> damaged in the second shipment?  One could argue that since I upheld my part of
> the deal, he should handle things, but the buyer was very nice and prompt, so
> I want to make sure he's happy with my part of the deal.  
> 
> I have the insurance receipt and the shipping cost receipt with the clerk's
> name on it.  He has not asked for a refund, and he did say that he'd head to
> the USPS and ask what needs to be done.
> 
> What do you folks think?
> 
> Reagen
> 
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