[SunRescue] Real ISP

[Michael C. Vergallen]

I remember the days when I started using the net via a local computer club
who used to have Usenet via UUCP on a Mainframe... I got the system set up
eventually here on Linux kernel 0.99 ( the old slackware on floppies).
The man there was a great help to me ...configuring a news spool is not
not the easyest of tasks for a newby... but ones you can do this normally
you should be able to work in tech support of an ISP and be able to solve
most problems that users encounter..

Michael
---
Michael C. Vergallen A.k.A. Mad Mike, 
Sportstraat 28			http://www.double-barrel.be/mvergall/
B 9000 Gent			ftp://ftp.double-barrel.be/pub/linux/
Belgium				tel : 32-9-2227764 Fax : 32-9-2224976
			
On Thu, 24 Feb 2000, Bill Bradford wrote:

> On Thu, Feb 24, 2000 at 12:47:39PM -0500, Tim Hauber wrote:
> > rescue at sunhelp.org writes:
> > >I am about to embark on loading an Intel box with dual NICs and Linux so
> > >that it can masquerade the other boxes I'd like to run on the 'network.' 
> > >This might go beyond my ISPs expertise, but I believe that they will be
> > >open to what I'm doing and 'learn' from it.
> > >Others should be so fortunate.  Regards,
> 
> Having worked in the ISP industry since 1995, its sad to see access providers
> "dumb down" and go the way of "windows or nothing".  
> 
> "back in my day" - a good tech support person needed only a telephone to do
> tech support, and at most, maybe a vt100 (or emulated) dumb terminal to 
> look up some user info or mail logs, etc.  I used to be able to walk someone
> completely through setting up dialup networking on a Windows box (without using
> the setup wizard) while kicked back in my chair with my eyes closed.  Things
> like that, a tech SHOULDNT need a reference for.
> 
> Remember Trumpet Winsock?
> 
> Now, you've got guys who cant do tech support without a web browser and
> an Intranet full of "common problems and solutions".  Its sad.
> 
> Gone are the days when tech support could get someone with an oddball operating
> system connected and using the 'Net, without instructions - just because they
> considered it a challenge.  Now, if its not "supported", most ISPs dont want
> their people messing with it.  Instead of "we can try to get you online, no
> guarantees, but lets give it a shot" its now "sorry, not supported, buhbye".
> 
> *sigh*  I think I'm gonna bring my vt100 to work tomorrow, hook it up to the
> serial port on this UltraSPARC, and show these guys what REAL tech support is
> like.
> 
> Bill
> 
> -- 
> +---------------+-------------------+
> | Bill Bradford | mrbill at mrbill.net |
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