[SunRescue] Re: Hard drive manufacturers

[nick at ns.snowman.net]

Can I get you to ship me those WD drives?  I'll happily pay shipping.
	Nick

On Thu, 20 Apr 2000, J. S. Connell wrote:

> <rant force="20%">
> 
> IBM is my absolute favorite brand of hard disks, IDE or SCSI.  I've not
> only never had one fail, nobody I know has had one fail, either.  (This
> also means I have no idea what their RMA procedure is like.)
> 
> Quantum would be my runner-up choice for IDE; I've never used their SCSI
> disks.  I've had to RMA perhaps two drives, and both times it was painless.
> 
> Seagate is my second choice for SCSI, but I personally wouldn't touch their
> IDE drives.  I've RMA'd enough Seagates over the past five years to stock a
> small country[1], and with the exception of Archive -- er, wait, Connor --
> no, Seagate now -- Python tape drives[2], I've never had a problem.
> 
> Maxtor IDE drives scared me off.  After having three fail in eight months,
> I've refused to touch them since, although friends tell me they've had no
> problems with Maxtors made in the last two years or so.
> 
> Western Digital has to take the prize for the absolute worst track record
> in the industry.  _Every_ _single_ WD drive we've ever had has failed --
> and every time we get one replaced, the replacement fails too!  We've got a
> box somewhere with a dozen WDs we just couldn't be bothered to RMA
> (and from a previous poster's comment, it'd be a waste of time to do
> so now anyway).  We never had problems getting them RMA'd, but the failure
> rate makes them a waste of time.  A friend who runs a huge co-lo firm also
> abandoned WD for IBM for the same reason, and has an even bigger box of
> "can't be bothered to RMA it" WDs; he's also never had an IBM fail.
> 
> </rant>
> 
> --Jeff 
> [1]Not my fault -- blame the incompetents who'd, e.g., stack two hot
> Barracudas right on top of each other with _no_ cooling and watch the
> drives cook each other.
> 
> [2]I went to RMA a Python DDS-2 DAT drive once.  Seagate swore up and down
> that we'd bought it grey-market and refused to honor the warranty unless I
> provided proof I'd bought it from an authorized reseller.  This was easier
> said than done, since said reseller had been liquidated not once but
> _twice_ and wasn't even in the phone book any more.
> 
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