[geeks] Why I hate Verizon Online

[Sheldon T. Hall]

James Rice said ...
> 
> When the FIOS installer came out, he installed the FIOS terminator
> box, did the POTS hookup, installed the UPS and then asked to see my
> computer to complete his install.  I pointed him to my Sgi Octane.  He
> sat down looked at the screen and said, "Look if you are using this
> thing, you are far beyond where my skills will take you.  If it's not
> Windows 2000 or XP, we don't touch it.  Here is the setup info and the
> router we provide.  You are on your own.  My pager number is on the
> back.  Call me if you run into problems and I'll try to get you in
> contact with someone in support who speaks Unix."  He handed me a
> three page printout of router, gateway and DNS info plus some
> provisioning stuff I didn't have a clue about and a new D-Link
> wireless router.  Then he got in his truck and left.

Y'oughta page him one day ... and take him to lunch!  Guys like that are few
and far between, and we need to keep them in the business and make them feel
appreciated.

-Shel