[geeks] ISP Suckness

[James]

We use Exodus as a colocation service. We use the Santa Clara CA and
Waltham MA facilities. IBI/Digex/Whoknows are the ISP for our offices.

=======================================================
	 James D. Fogg, Network Engineer
	Vicinity Corporation - Lebanon, NH

     DESK (603) 442-1751 - CELL (603) 252-1864
     PAGER (802) 742-0280 - HOME (603) 526-7729
            EMAIL jfogg at vicinity.com

If you can read this e-mail, Thank a Network Engineer!
=======================================================

On Fri, 20 Jul 2001, Rob wrote:

> You have just described Globix. I have the same exact problems there.
> 
> Just how good is Exodus? I've heard Horror Stories about them. Which
> Center are you at?
> 
> - Rob
> 
> On Thu, 19 Jul 2001, James Fogg wrote:
> 
> > Does any ISP suffer more suckness than Digex?
> >
> > I've noticed the following:
> >
> > They never get  back to you with ETA or resolution for major outages.
> >
> > They don't care how long you've been down. A week outage is no different than
> > an hour outage (lack of escalation).
> >
> > When their call distribution system says you are customer number X, X = the
> > number of 10 minute intervals of on-holdness (usually I am customer number 3).
> >
> > They can't maintain BGP routes (or they piss off their peers).
> >
> > They are expensive.
> >
> > Latency (even digex port to digex port) appears to be an added customer-feature
> > bonus, not a dreaded result of poor network design.
> >
> > No matter where you are going, expect to traverse a minimum of two backbone
> > providers (usually UUNet and Global Crossing - even though they are a Worldcom
> > company).
> >
> > Their customer service reps will hang up on you when you get testy (I proved
> > this one today!!).
> >
> 
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