[geeks] ISP Suckness

[Geoff Reed]

I can tell you form experience that Exodus' center in the silicon valleyish 
area sucks.  how about THIS problem, their JANITOR was in the datacenter 
and managed to pull out the power plugs on about 2 dozen machines :(  then 
they tried claiming that our machines were obviously fried, when we FLEW 
someone down there to diagnose the machines they discovered that the 
machines had been unplugged and finally Exodus admitted that their janitor 
had been into the datacenter (MOPPING NONE THE LESS)  and we were lucky, 
there were machines that had gotten mopwater slopped into them :(  and 
fried.... they shuold have fessed up (heck they should have noticed the 
pulled plugs right off...)


At 12:38 PM 7/20/01 -0400, you wrote:
>You have just described Globix. I have the same exact problems there.
>
>Just how good is Exodus? I've heard Horror Stories about them. Which
>Center are you at?
>
>- Rob
>
>On Thu, 19 Jul 2001, James Fogg wrote:
>
> > Does any ISP suffer more suckness than Digex?
> >
> > I've noticed the following:
> >
> > They never get  back to you with ETA or resolution for major outages.
> >
> > They don't care how long you've been down. A week outage is no 
> different than
> > an hour outage (lack of escalation).
> >
> > When their call distribution system says you are customer number X, X = the
> > number of 10 minute intervals of on-holdness (usually I am customer 
> number 3).
> >
> > They can't maintain BGP routes (or they piss off their peers).
> >
> > They are expensive.
> >
> > Latency (even digex port to digex port) appears to be an added 
> customer-feature
> > bonus, not a dreaded result of poor network design.
> >
> > No matter where you are going, expect to traverse a minimum of two backbone
> > providers (usually UUNet and Global Crossing - even though they are a 
> Worldcom
> > company).
> >
> > Their customer service reps will hang up on you when you get testy (I 
> proved
> > this one today!!).
> >
>
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